The mess of the CommonWealth Games – grin and bear it ?
The mess related to the Commonwealth Games is now reaching a feverish pitch. There are just a few days left for the actual opening of the games, but the early contingent of delegates and officials from many countries are already here, and athletes from a number of countries are also expected to arrive within the next few days. So, one would expect everything to be ready and waiting for them, right ? Well, the sad reality is that we are pretty far away. A lot of the infrastructure work that was supposed to happen and complete in the months previous to the actual starting of the games did happen and get completed in time for the Commonwealth Games opening, but this was after a lot of pressure and concern. And the sad part is that some of the infrastructure is still not complete, or that the efforts put in to accelerate the completion of these projects could result in quality issues (manifested in some issues where we hear about false ceilings of stadium collapsing, or the pedestrian bridge near the Jawaharlal Lal Nehru stadium collapsing, or water leakages in the various stadium).
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Categories: Accountable, Babudom, Competition, Congress, Corruption, Delhi, India, Investigation, Punishment, Quality, Responsibility Tags: 2010, Commonwealth Games, Delhi, Games Village, India, New Delhi, Organization, Preparation, Sports
Consumer: Telecom: Reliance Commnications fined Rs. 10,000 for being deficient in services
Getting an internet connection in modern India should be very easy, and it should almost be like a commodity. The customer pays for a connection, and the company provides the connection, and it works with minimum down time. But what do you when the company provides you with a connection that is old, even though you asked for a 1 year connection ? And how do you get to know ? Well, the connection ends and you are told to pay up for the unpaid bills. Furthermore, officials of the company do not treat the customer with due convenience, and instead quote rules even though the fault is the company’s. Well, now we have consumer forums, and even though it may take time, the consumer forums do deliver satisfaction, and allow the consumers to get benefit. Consider this case (link to article):
CHANDIGARH: Finding Reliance Communication deficient in services, UT consumer forum directed it to pay Rs 10,000 as compensation for harassment along with Rs 2,500 as litigation costs to Tejbir Kaur of Sector 46. The forum also added that Reliance was duty bound to adjust Rs 9,345 and Rs 330 received by it.
Categories: Accountable, Chandigarh, Compensation, Consumer, Fraud, Quality, Telecom Tags: Case, Compensation, Consumer, Customer, Deficiency, Fine, Forum, Judgment, Quality, Reliance, Service, Telecom, Trial
Post office executives to pay fine for non-delivery of email
Government Departments and utilities have always believed that they are above the law when it relates to stuff such as consumer interests, customer complaints, and consumer forum activities. However, given that these Government utilities such as telecom, electricity, water, roads, post offices, etc get money from consumers (either in the form of direct payment such as electricity, post office, telecom or indirectly through the taxes we pay), it is only fair that they be held accountable when their customer service is below the desired quality levels or when their actions cause harm to consumers. And so it has started to happen, consider this case when the postman did not deliver a mail claiming that the address could not be found, that when the complainant directly was able to locate the address (link to article):
Categories: Accountable, Babudom, Compensation, Consumer, Court, Maharashtra, Quality, Responsibility, Utility Tags: Compensation, Complaint, Consumer, Customer, Forum, Government, Grievance, India, Post Department, Postal
