Jun 07

National Emergency Helpline Number - 108

A few states in India have had an emergency helpline number for some time now - the number being 108 (followed by the states of Gujarat, Andhra Pradesh and Uttarakhand; and being pursued by the states of Rajasthan, Tamil Nadu and MP). This is a toll-free number styled on the US style 911 toll-free emergency helpline. The idea of such a number is that this will be the medical emergency number which can be used for contacting in the case of a medical emergency - whether this be an accident, heart attack, stroke, criminal attack that results in injuries, etc. In all such cases, the chances of saving life are much higher if medical help reaches early, in fact, there is the concept of the golden hour when emergency medical help acts as a life saver.

After negotiations for almost a year, telecom minister A Raja has indicated in a letter to health minister Anbumani
Ramadoss last week that 108 is being finalized as the national toll-free trauma care number. “Once a caller dials 108, a 24-hour call centre will receive the information, locate an ambulance closest to the emergency spot through GPRS technology and dispatch it within the golden hour,” a health ministry official said.
Ramadoss said the Centre has already sanctioned Rs 732 crore for the National Emergency and Trauma Care Programme, which was cleared by the Cabinet Committee on Economic Affairs on December 13.

May 23

National Consumer Helpline - Toll Free No 1800 11 4000

“National Consumer Helpline” has been set in the University of Delhi with support from the Department of Consumer Affairs, Govt. of India and with financial assistance from Consumer Welfare Fund. A tool free number -1800 11 4000 (available from MTNL and BSNL phones) has been setup for this purpose. The project recognizes the need of consumers for a Telephone Helpline to deal with a host of problems arising in their day-to-day dealings with business and service providers. Consumers from any part of the country can dial the toll free number 1600 11 4000 from any BSNL or MTNL telephone line between 9 a.m. and 5.30 p.m. on all working days, according to the Commissioner Civil Supplies.
The Helpline advises consumers on dealing with problems related to defective products, deficiency in services and unfair trade practices. The Helpline helps in a number of different areas:
Service Sector: LPG, Electricity, Telecom, Banking, Insurance, Credit cards, Automobiles, Postal, Courier, water, Transport, Education and Medical etc.
Products: Domestic Home Appliances in the range of computers, handycam, Acs, Microwave, Television, Coolers, Fans, Washing Machines, Gas burner, Water Purifier, Mobile Phone, VCD/DVD/CD Player, Food Processor, Invertors and Shoes etc.

Read the rest of this entry »