The whole concept of low-cost airlines in India demands a new form of business where costs are minimized. Hence, over the years, we have seen airlines which are no-frills (such as Deccan, Spicejet, Go, Indogo, etc), with no newspapers and magazines, where no food is served / food has to be bought, and so on. Such airlines have brought the total cost of travelling down tremendously, letting people travel by with cheap tickets rather than the very expensive tickets that had to be bought earlier from full-fare airlines such as Indian Airlines and Jet Airlines would be charging; these full fare airlines would provide a much better level of service, but would also charge a much higher fare, sometimes 3-4 times the fare charged by these low-cost airlines.
However, at the same time, some of the practices that they followed to save money were anti-customer. If a ticket was cancelled, they would not refund the whole amount, or in really bad cases, the airline would give a voucher to travel on a later date but would not actually give the money back; in some cases, the refund would take a really long to come through and only after much follow-up from the traveler. In order to change some of these practices, the Directorate General of Civil Aviation (DGCA) has made it binding on airlines to refund the money and not follow a practise of proving a voucher instead. However, airlines have been loath to do, making the DGCA threaten to take action:
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In yet another vivid depiction of the poor state of security in the country (and especially in the capital city), a bomb blast happened in the Mehrauli region of Delhi; this blast killed a young boy (he had stopped to pick up the tiffin in which the bomb was kept) and injured many more. This is shocking because of many reasons:
1. With some major bomb blasts having happened in Delhi only a fortnight back, one would have expected the security level to have been very high. However, it shows for the contempt that the bomb makers and deliverers have for the level of security in the city that a bomb was placed and exploded
2. The way in which this bomb was deployed was like the ultimate in arrogance. From reports, there were people who came in a motorcycle to a crowded street, came and dropped the bomb in broad daylight (unlike in other cases where the bombs were placed with some concealment)
3. Defensive nature of the police and Government response was apparent. There was an attempt to prevent people from feeling that all the arrests and terrorist module breaking claims of the previous weeks were not in vain – so instead the police talked about how these were not connected with the IM terrorists. It was left to the media to raise the frightening thought that if these were not the Indian Mujahideen, then how many terrorist groups were there who were planting bombs in Delhi ?
We talk about the police force being a help to people, a friendly hand towards the citizens of the country; helping them in getting solutions to their problems, and preventing unfairness and crime in society. By now people reading this must be thinking that either I am totally ignorant, or that this article is leading to something else.
That part is true. This article is leading to something else. The police force of any country is supposed to be all that is written above, but you go and speak to citizens, especially those who are weaker, and you realize the terror they live in. And this is something that many of us would have also observed. It may be the poor financial provision to the men wearing the uniform, it may be inadequate training, it may be lack of control, it may be anything, but the police force almost never evokes respect in people. Thus, you read about brave policemen braving terrorists, working under bad conditions, and you feel sympathy for them; and then you witness the normal working like (and read about the level of corruption) and you realize that honesty may be an aberration.