The whole concept of low-cost airlines in India demands a new form of business where costs are minimized. Hence, over the years, we have seen airlines which are no-frills (such as Deccan, Spicejet, Go, Indogo, etc), with no newspapers and magazines, where no food is served / food has to be bought, and so on. Such airlines have brought the total cost of travelling down tremendously, letting people travel by with cheap tickets rather than the very expensive tickets that had to be bought earlier from full-fare airlines such as Indian Airlines and Jet Airlines would be charging; these full fare airlines would provide a much better level of service, but would also charge a much higher fare, sometimes 3-4 times the fare charged by these low-cost airlines.
However, at the same time, some of the practices that they followed to save money were anti-customer. If a ticket was cancelled, they would not refund the whole amount, or in really bad cases, the airline would give a voucher to travel on a later date but would not actually give the money back; in some cases, the refund would take a really long to come through and only after much follow-up from the traveler. In order to change some of these practices, the Directorate General of Civil Aviation (DGCA) has made it binding on airlines to refund the money and not follow a practise of proving a voucher instead. However, airlines have been loath to do, making the DGCA threaten to take action:
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In yet another vivid depiction of the poor state of security in the country (and especially in the capital city), a bomb blast happened in the Mehrauli region of Delhi; this blast killed a young boy (he had stopped to pick up the tiffin in which the bomb was kept) and injured many more. This is shocking because of many reasons:
1. With some major bomb blasts having happened in Delhi only a fortnight back, one would have expected the security level to have been very high. However, it shows for the contempt that the bomb makers and deliverers have for the level of security in the city that a bomb was placed and exploded
2. The way in which this bomb was deployed was like the ultimate in arrogance. From reports, there were people who came in a motorcycle to a crowded street, came and dropped the bomb in broad daylight (unlike in other cases where the bombs were placed with some concealment)
3. Defensive nature of the police and Government response was apparent. There was an attempt to prevent people from feeling that all the arrests and terrorist module breaking claims of the previous weeks were not in vain - so instead the police talked about how these were not connected with the IM terrorists. It was left to the media to raise the frightening thought that if these were not the Indian Mujahideen, then how many terrorist groups were there who were planting bombs in Delhi ?
We talk about the police force being a help to people, a friendly hand towards the citizens of the country; helping them in getting solutions to their problems, and preventing unfairness and crime in society. By now people reading this must be thinking that either I am totally ignorant, or that this article is leading to something else.
That part is true. This article is leading to something else. The police force of any country is supposed to be all that is written above, but you go and speak to citizens, especially those who are weaker, and you realize the terror they live in. And this is something that many of us would have also observed. It may be the poor financial provision to the men wearing the uniform, it may be inadequate training, it may be lack of control, it may be anything, but the police force almost never evokes respect in people. Thus, you read about brave policemen braving terrorists, working under bad conditions, and you feel sympathy for them; and then you witness the normal working like (and read about the level of corruption) and you realize that honesty may be an aberration.
It happens again and again. A person either has not accepted the credit card that was provided to him even when he had not requested the credit card, or he was charged for some amount where he did not make the transactions. Mistakes can happen, even though in cases of a financial nature, one would expect a much greater deal of carefulness on the part of the bank. However, what really takes the cake is when the bank refuses to come clean, or behaves in a manner that is totally against accepted consumer service behavior:
Paresh Karia (30), the owner of Jeetendra General Store, a grocery shop near Sonapur Lane in Kurla (W), was in for a shock when he received an ABN Amro credit card statement for June showing Rs 44,900 as due. Karia claimed that he never received the credit card. Karia said he approached the bank several times, but they did not reply. The bank allegedly did not even respond to his advocates’ letters. According to him, the bank has even started sending notices and making calls. “In the last two months, I have received over 15 calls from the bank’s recovery department, threatening me and demanding repayment of the dues and the late fees.”
The recent attacks (bomb blasts) in Delhi that killed 10’s of people seem to have finally made the Government realize how its hands are being burnt with respect to having an anti-terror law. Over the past many years, most observers have come to the realization that any policy change in India happens only for political reasons, and the same is true with respect to having a much tougher anti-terror law.
When the BJA (NDA) Government was in paper, it had brought in the tough POTA (Prevention of Terrorism Act) that curtailed many civil liberties and made it easier for the security agencies and the police to keep people in custody whom they believed were important for their investigations. It is also doubtless true that there would have been cases of misuse of this law, and such instances (and many other accusations) would be more true in the case of the Muslim community in India. Consequently, the law was soon proclaimed as against minority interests, helped by the fact that the ‘anti-Muslim’ BJP was in power. Any party wanting to court the Muslim vote would have to adopt a policy of anti-POTA, something that the Congress party adopted, and they quickly fulfilled this pledge after they came to power.
This is about a seemingly big fraud that India’s largest private sector bank is playing on its customers, giving a designation for something, and then doing something that is directly opposite, just so that they can squeeze their customers even more.
I used to work in Chennai, and had an ICICI account over there (that was a salary account). Later, I used the same account for linking to the ICICIDirect stock trading facility. Some time later, I switched jobs and cities, and moved over to the capital city, Delhi. While migrating many of my details, I asked the local ICICI bank about what I should do about my existing account, and they informed me that I can use my account as is, except that checks that I issued would involve an additional charge because of the different city status. Okay, so I stopped using the ICICI Bank account for this purpose, and used my alternative salary account instead for check issual.
It seems like we are living in a B-grade movie about some invisible hands deciding to blow up things all over the country, and soon you have explosions happening on a regular basis in various cities over the country; and on the movie theme, the politicians the police are either involved, or are incompetent. Well, guess what, this is not a movie. Terrorists are cocking a snook at the country, and the incompetent Central Government can do nothing but mount platitudes about how ‘This is a great tragedy’, ‘We need a central agency for terror prevention’, ‘These things will be properly investigated and the culprits brought to trial’, and so on. You must have heard of all of these ?
And we move on. There have been so many bomb blasts that happen nowadays that we are temporarily shocked by the carnage that happens, by the inability of the police to catch these people (even when it seems that a large number of people would be involved due to the number of simultaneous blasts), and then we all forget about it. I can remember a time when the transistor bombs in Delhi buses had shaken everybody, and now we routinely get bomb attacks in which more 10’s of people die, and … we move on.
India has a variety of problems relating to traffic management, such as overall bad conditions of road, not enough road capacity in cities, a variety of slow-moving and fast moving vehicles on the roads, and so on. One of the worst, observable by almost every person on the road, is the lack of following of traffic rules and laws. People feel that traffic rules are guides that can be followed or not depending on one’s wishes, and this attitude is reinforced by a very lax enforcement of traffic laws by policemen who catch drivers violating all rules.
People almost never stop before the zebra crossing, jump red lights with gusto, do not think twice about going the wrong side of the road if they can save a few minutes, speed limits are a formality, but by far the worst such transgressions are those where a person drinks and drives.
Drinking and driving is seen as one of worst offense that a person can commit on the road, since drinking (above the legal alcohol level) means that a person is no longer in full control of their senses, and as a result, is driving a powerful and heavy machine that can easily maim or kill. In countries where drinking and driving is penalized, a person caught easily loses their license to drive for some time, may have to spend a night in jail, and is on probation for some time after that. In India, incidents such as Salman Khan driving over people, Sanjeev Nanda driving over people when drunk happen; and these are the celebrity ones, there are many more that happen on a normal basis.
The year was 1999, with the month being January. The Nandan clan was a well known clan, with the senior, the grandfather being a former naval chief of India, S M Nanda; the father was a very rich arms dealer, Suresh Nanda. With such a household, and with plenty of riches, getting a BMW car for the son Sanjeev Nanda (19 years old at that time) was not something that was seen as difficult, and the son used to drive it. And it was driving it that he ended the lives of 6 innocent people, and caused his and other’s family untold grief.
This is a case that shows how the delays of the Indian judicial system have a way of subverting any case. The decision was by the trial court (the lowest such court) and that too 9 years after the incident. Give a rich family like this enough time, and it is a wonder that the case still reached a conclusion where Sanjeev Nanda was found guilty. Witnesses were got after and they consequently changed their testimony, even the prosecuting attorney (and a very respected one) colluded with the defense to try and get a witness to change his testimony.
And yet today, wonders of wonders, he was judged guilty and his term in prison will be set tomorrow
Recently, I got a call from my spouse about contact from a travel package company. A company called XS Travel Club had contacted my spouse with grand promises of a great package - for Rs. 5000, you get a 3-4 days 4 nights package at locations varying from Mussorie to Shimla to Goa to Bangkok. Sounds good, right ? But there was more. There was 10 complimentary beauty treatments from the various Delhi outlets of BodyCare (typically things such as facials, massages, hair treatment, etc). And there were 10 dining coupons from 5 restaurants in different places in Delhi. Since I had more experience in handling such kind of things, my wife gave my contact to these people, and they contacted me. I talked on the phone to them, asked about the holiday resorts (the names they took sounded good), and even the restaurants looked fine. So I asked them to come over to my office for showing me the package and taking the Rs. 5000 from me.
They were at my office the next day, and everything was there - the stay vouchers, the dining coupons, and the BodyCare coupons. So I started reading and discovered a few interesting things:
- There was a separate processing charge of Rs. 199 mentioned in the terms and conditions
- For every night, there was an additional charge of Rs. 399 to be paid
- Places like Manali / Mussorie / Shimla did not allow the coupons to be used during the following months (yes, you must have guessed by now - the summer months; so no using of these coupons between April and July)
- so, overall they were going to be charging me Rs. 1400 more if I used the travel package (which is almost 30% additional over the Rs. 5000 they wanted to charge initially)