Citizens having to deal with the Government normally complain most about the myriad forms, the determined blocking nature of the bureaucracy, as well as the amount of corruption involved even to clear matters that should normally get cleared easily. The RTI Act was a good step in that direction, but there is still lots of improvement pending. One of the initiatives by the Delhi Government in this direction is the establishment of a website where citizens can log issues related to grievance with works of the Delhi Government. There is some amount of cynicism about whether this is related to the forthcoming elections, but if this becomes a success and the grievances of people are resolved, then it would be a great thing.
The website is http://www.155345.in/ (AAP KI SUNWAI).
The list of departments that can be reached with this grievance website is a comprehensive list:
A And U Tibbia College
Account Department NDMC
Accounts MCD
Acharya Shri Bhikshu Govt. Hospital
Administrative Reforms
Advertisement MCD
Agricultural Marketing Directorate
Agriculture Mkt. Board of Delhi