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National Consumer Helpline – Toll Free No 1800 11 4000




“National Consumer Helpline” has been set in the University of Delhi with support from the Department of Consumer Affairs, Govt. of India and with financial assistance from Consumer Welfare Fund. A tool free number -1800 11 4000 (available from MTNL and BSNL phones) has been setup for this purpose. The project recognizes the need of consumers for a Telephone Helpline to deal with a host of problems arising in their day-to-day dealings with business and service providers. Consumers from any part of the country can dial the toll free number 1600 11 4000 from any BSNL or MTNL telephone line between 9 a.m. and 5.30 p.m. on all working days, according to the Commissioner Civil Supplies.
The Helpline advises consumers on dealing with problems related to defective products, deficiency in services and unfair trade practices. The Helpline helps in a number of different areas:
Service Sector: LPG, Electricity, Telecom, Banking, Insurance, Credit cards, Automobiles, Postal, Courier, water, Transport, Education and Medical etc.
Products: Domestic Home Appliances in the range of computers, handycam, Acs, Microwave, Television, Coolers, Fans, Washing Machines, Gas burner, Water Purifier, Mobile Phone, VCD/DVD/CD Player, Food Processor, Invertors and Shoes etc.


National Consumer Helpline exists to support consumers by performing the following task:
* Guiding consumers in finding solution to problem related to Products and Services.
* Providing consumers with all the desired information related to companies and Regulatory Authorities.
* Facilitating Consumers with all the steps involved in filing complaints against defaulting service provider.
* Empowering consumers to use Consumer Grievances redressal mechanism available to them.
* Developing the awareness among Consumers about their Rights and Responsibilities.

In addition, a Consumer Online Resource and Empowerment (CORE) project has been setup on the following site http://www.core.nic.in/. The mission of this site and project is: “To be an effective national coalition of consumer protection groups so as to provide thrust to common issues affecting consumers.”
Aims & Objectives
· Influencing policies, legislation and administrative framework towards promoting consumer interests.
· Empowering consumer protection groups to work towards strengthening the civil society in the democratic system of the country.
CCC has been involved both in the drawing up of appropriate Citizens’ Charters for various organizations, as also in the evaluation of their implementation in the Health, Telecom, Railways, Insurance & Banking Sectors. Address details:
Consumer Coordination Council
CORE Centre
NITS
A 20- 21, Sector 62,
NOIDA- 201307 (U.P)
Tel: 0120-2404273
Email: cccdel@del3.vsnl.net.in
director@core.nic.in
Web: www.core.nic.in




17 comments to National Consumer Helpline – Toll Free No 1800 11 4000

  • Sir,
    My name is Vivek Mehta,I have buy your reliance gsm connection Mobile No-9681765037 in the name of my mother Kiran Mehta Address-5,Duff Street Kolkata-700006 and submitted related documents i.e photo,voter id card xerox and signature of my mother in the form and in documents also on 8/6/2009 and connection started on 10/6/20009 and after one or two days verification call comes in my mothers phone and mother answers all questions as they asked against the said documents given above but at 26/6/2009 a message comes that my outgoing and incoming calls are deactivated i.e my connection has been disconnected by your company then i call your call center through other reliance mobile and asked them why this happens to my connection and they answered that i have to resubmit the documents then i as said by your company gave my dealer the related documents i.e photo,voter id card xerox, pan card xerox of my mother again at 27/6/2009 but still now my connection has not been started yet so i request you to kindly look into the matter and get started my connection as it was before as soon as possible as i am facing very much problems regarding this and why it is so delaying inthis matter please try to sove it as soon as possible.
    Thanking You
    Your’s Faithfully
    Vivek Mehta Mobile No-9339360281.
    Son of Kiran Mehta Mobile No-9681765037.

  • Dear sir, I need your help Plz call me or mail me,
    actually i m buying a second hand bike but i dont want to transfer it. i want to just make a sale letter plz tel me abt this sell letter.

    Regards
    Vineet

  • Dear Sir,
    I had purchased an ICICI Lombard health insurance policy.As per that policy they provide hospitalisation cliam but they are not providing now still after furnishing the comlete document.
    Sir if u can help me in any way either providing me the guidance or procedure for getting the claim for them i will be thankfull to you.
    Your can either mail me at 12.santoshsah@gmail.com or contact me at 09548226383.
    With regards.

  • Munish Garg

    Hi sir. i have purchased a spice QT61 handset in feb\11 from homeshop18 but the handset got problem from starting i.e charging issue,IMEI issue. in may again i bought spice combo QT44(heat issue) and QT60(handsfrree ntwrkng) which also got problem.handsfrree got replaced by them but as per telecon with saraswati from number 01206633918, they asked me to sent QT44 and QT61 for replacement on 9th may which hasreceived by them on 10th may. on 16th may, i received QT44 as replacement but still QT61 not received. Already requested several times AND MADE Complaint 64566387 and 64684167 bt still they are not giving my new hadset. pls help…..

  • Devendra kumar

    sir,
    i am useing a aircel no. (8802991414) from my own ID since almost 1 year bt before 2 month i am facing sone unnassary balance deduction problam.before almost 1 month I have complain there costomar care they told me it was any survice called ‘garam jokes’ which i not subscribed. Then i was sent a msg to unsubscribed for this survice.and i have receve a confermation msg about stop survice in 72 house after that i have not take any recharge and till 2 july 2011 my balance was 0. And recently on 2 july i have recharged with rs 25 and in balance of rs 20. Rs 15 hase been deduct for same survice. Again i have conplain on 2 july 2011 to an exicutive named mr. Vivek timed.5:08 pm. He give me a complain no. 1-5141807248 and told me the problam will solved in 36 hours and balance will refund. Bt on 4th july i have ask 4 refund then they told that its not possible.
    Plese halp me about that matter as soon as possible

    Your fathfully,
    Name: Devendra kumar
    Add: house no 200/22 ward no 22 naipura loni gaziabad(U.P)
    Thanyou,
    4th july 2011

  • Devendra kumar

    sir, i am useing a aircel no. (8802991414) from my own ID since almost 1 year bt before 2 month i am facing sone unnassary balance deduction problam.before almost 1 month I have complain there costomar care they told me it was any survice called ‘garam jokes’ which i not subscribed. Then i was sent a msg to unsubscribed for this survice.and i have receve a confermation msg about stop survice in 72 house after that i have not take any recharge and till 2 july 2011 my balance was 0. And recently on 2 july i have recharged with rs 25 and in balance of rs 20. Rs 15 hase been deduct for same survice. Again i have conplain on 2 july 2011 to an exicutive named mr. Vivek timed.5:08 pm. He give me a complain no. 1-5141807248 and told me the problam will solved in 36 hours and balance will refund. Bt on 4th july i have ask 4 refund then they told that its not possible.Plese halp me about that matter as soon as possible
    your fathfully,
    DEVENDRA KUMAR
    22/200 ward no 22 naipura loni ghaziabad(U.P)
    MOB:08802991414

  • manpreet singh

    sir plz tell me ur another toll free no. for airtel, idea, vodafone calers

  • garvit

    there is no toll free no. to contact the consumer forum……1800114000 and all such numbers are fake and needed to be check….

  • Sir, i have a mobile sim card 9819623121 Of vodafone and i m using gprs pack of rs 99 and one day when this pack was deactivated next day evening i went to dealer and recharge it with Rs 99 as gprs pack than message came that ur account has been recharged with Rs 99 and now your account balance is (-) 982.17 Rupees then i talk to the costomer care but could not found any responce. Sir i have complaned but i have lost complain number because of that i have lost my 500000 Rupees contrat sir i m a service man please help me i have no more time to complain in district court mumbai. yours faithfully ARVIND JANGIR THANE W MOB. NO 9324686421 And 9590294956 Please help me

  • I have summited 15000 amount of dd in fovour of oriental university indore but due to some reason i have not got addmission there and they refuse to give me my dd first they said to return dd in case you dont take addmission.

  • sharda

    Dear Sir/Mam,
    I want to get a complaint note against an optical vendor as he tested my eyes and make a spect and when i wore it, it was not clear then i went to him again and told the problem he tested my eyes again and ask me to get it make new one with extra charges. when i said what is the problem, he said don’t know. i said but you tested my eyes before too. he said no guarantee of eye side no. if you get your eyes tested any other shop, there will be varience. means he escapped from all of his mistake. pls help me what to do. he didn’t back my money.

    thanks
    Sharda
    9540299629

  • ravi mittal

    sir maine 15 oct 2011 last month ko hero hond super splandr le the jisme first day se mising k problm the or self start bhi nahi chal raha tha main vikasnagar rehta ho or bike k liye 110 km dur jaa kar hardwar se le jab vikasnagar service center main camplent k tou unhone bola k first service pe thik ho jaye ge par unhone thik nahi k ab us bike k stigar bhi ukahd rahe rahe hai hai or bike me or bhi prblm aa rahi hai or service center wale kuch nahi kar rahe hai

  • Nitish sharma

    sir, i m using a mobile connection of aircel service provider the number is 9782929666 sir i was recharz my mobile connection at evening at 04/12/2011 rup. 100 in two time of 50-50 rup. and m also using data plane but on 5 dec 2011 midnight service provider detect my 99 rs balance and when i call to custmer care they told me dat i wass download a game bt i didn’t when i req. them to return my balance they told me that its not possible i hve all history of my data uses in my laptop

    so nw tell me wat i do plz solve dis problam

  • vijay anand prasad

    Dear Team , i have bought a new apple iphone from http://www.buyatbrands.com on 2nd Aug 2012. Its order number is Order # 002904 and INVOICE # IN002764 from 08/02/2012.

    I am facing serious issue with this phone when i checked this phone with Apple support the fact that comes to me is really surprised.

    This phone is not under apple warrranty for the support service. they are saying this is not the new phone. Even i have check my phone through apple website it shows that this phone is not under warranty.

    If this is new phone why it is not under warranty, i am facing serious issue with this phone its headphone is not working, its hangs out everytime and its better dischare in 5 or 6 hours.

    I tried to call your customer care number (7503031811 and 0129-4011811) many time but no one is picking the phone.

    It seems like you have cheated and send me the used phone.

    my phone number is 9818896894.

  • Jameel Ahmad

    Dear Sir,

    I had purchased clothes from MADURA GARMENTS ,New Delhi dated 22-08-12 (21:13:34 IST) of 1804.00 Indian Rupees and i had done the payment with my HDFC debit card but the same amount has been deducted two times from my account. However i had inquired next day from the merchant and the bank , they both had told me that the amount has been deducted two times due to server problem and HDFC had lodged a request of the same subjected (Request No.458316 dated 23 August 8:00 am IST) and convinced me that your amount will reflect in your account within eleven working days.FYI I had followed 2 times before 5th September 2012 and i got the feedback that i will get my amount dated 5th September 2012 before COB.
    As per HDFC commitment i had call on 5th September 2012 to check my balance but i got that my amount was not reflecting in my account, same time i had discussion with HDFC representative as well as HDFC Asst. Manager Delhi Mr. Gaurav Khatri and Mr. Khatri told me that i had forwarded your request again and let you know tomorrow at 18:00 IST. I had not received the call till 19:00 IST then again i had call him today and i had not got a single second response from Mr. Khatri. I was on hold up to 40 mints by his representative to talk to Mr. Khatri.

    It is requested you take necessary action immediately because i had told them several times after 5 th September that i will move to the consumer court but they had not taken it seriously.

  • sunny jauharee

    hello,
    i have a problem with reliance telecom i got the sms from reliance in recharge of 450 i will get unlimited R-R local or STD calls free. i recharged with same amount but they said the offer date is close, so i said ok plz give a validity of rs 450 they said recharge with wrong amount so u will not get validity. plz help me this happened with twice. plz tell me what the i can take against them i want mu money back, i want to do case against them. plz get back to me on my Email-id :sunny_johri1@yahoo.com

  • Neeraj yadav

    Dear Sir/Madam,

    On 06/02/2012 I’ve bought Spice mobile M-9000. Since 06/02/2012 My goes to Service in four times with in three month for the fifteen days.
    1. The first time the phone’s data Cable can not work, projector Key can not work properly ,Battery Backup less .
    2.Battery Backup down , The FM was Hang, Hang Analog TV,again this time to the problem of data Cable Taneja Electronics purchased the new data data Cable that also does not work .
    3. Third time phone, Fm Hang, Hang Analog TV, new data Cable not work properly .
    4. Fourth Time Company change My cell Phone and Send me a Spice- 5250 for Replacement Of Spice M-9000
    Spice-5250 Mobile Cost is 1515/- and Spice M-9000 Mobile Cost is 3600/-

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