May 23
Feed
Sponsors
-
“National Consumer Helpline” has been set in the University of Delhi with support from the Department of Consumer Affairs, Govt. of India and with financial assistance from Consumer Welfare Fund. A tool free number -1800 11 4000 (available from MTNL and BSNL phones) has been setup for this purpose. The project recognizes the need of consumers for a Telephone Helpline to deal with a host of problems arising in their day-to-day dealings with business and service providers. Consumers from any part of the country can dial the toll free number 1600 11 4000 from any BSNL or MTNL telephone line between 9 a.m. and 5.30 p.m. on all working days, according to the Commissioner Civil Supplies.
The Helpline advises consumers on dealing with problems related to defective products, deficiency in services and unfair trade practices. The Helpline helps in a number of different areas:
Service Sector: LPG, Electricity, Telecom, Banking, Insurance, Credit cards, Automobiles, Postal, Courier, water, Transport, Education and Medical etc.
Products: Domestic Home Appliances in the range of computers, handycam, Acs, Microwave, Television, Coolers, Fans, Washing Machines, Gas burner, Water Purifier, Mobile Phone, VCD/DVD/CD Player, Food Processor, Invertors and Shoes etc.
National Consumer Helpline exists to support consumers by performing the following task:
* Guiding consumers in finding solution to problem related to Products and Services.
* Providing consumers with all the desired information related to companies and Regulatory Authorities.
* Facilitating Consumers with all the steps involved in filing complaints against defaulting service provider.
* Empowering consumers to use Consumer Grievances redressal mechanism available to them.
* Developing the awareness among Consumers about their Rights and Responsibilities.
In addition, a Consumer Online Resource and Empowerment (CORE) project has been setup on the following site http://www.core.nic.in/. The mission of this site and project is: “To be an effective national coalition of consumer protection groups so as to provide thrust to common issues affecting consumers.”
Aims & Objectives
· Influencing policies, legislation and administrative framework towards promoting consumer interests.
· Empowering consumer protection groups to work towards strengthening the civil society in the democratic system of the country.
CCC has been involved both in the drawing up of appropriate Citizens’ Charters for various organizations, as also in the evaluation of their implementation in the Health, Telecom, Railways, Insurance & Banking Sectors. Address details:
Consumer Coordination Council
CORE Centre
NITS
A 20- 21, Sector 62,
NOIDA- 201307 (U.P)
Tel: 0120-2404273
Email: cccdel@del3.vsnl.net.in
director@core.nic.in
Web: www.core.nic.in
|
|
|
If you find this post interesting and informative, why not subscribe ? You will get posts by either your favorite reader or through email:
Subscribe in a reader
Receive updates by Email
July 3rd, 2009 at 10:57 am
Sir,
My name is Vivek Mehta,I have buy your reliance gsm connection Mobile No-9681765037 in the name of my mother Kiran Mehta Address-5,Duff Street Kolkata-700006 and submitted related documents i.e photo,voter id card xerox and signature of my mother in the form and in documents also on 8/6/2009 and connection started on 10/6/20009 and after one or two days verification call comes in my mothers phone and mother answers all questions as they asked against the said documents given above but at 26/6/2009 a message comes that my outgoing and incoming calls are deactivated i.e my connection has been disconnected by your company then i call your call center through other reliance mobile and asked them why this happens to my connection and they answered that i have to resubmit the documents then i as said by your company gave my dealer the related documents i.e photo,voter id card xerox, pan card xerox of my mother again at 27/6/2009 but still now my connection has not been started yet so i request you to kindly look into the matter and get started my connection as it was before as soon as possible as i am facing very much problems regarding this and why it is so delaying inthis matter please try to sove it as soon as possible.
Thanking You
Your’s Faithfully
Vivek Mehta Mobile No-9339360281.
Son of Kiran Mehta Mobile No-9681765037.