“National Consumer Helpline” has been set in the University of Delhi with support from the Department of Consumer Affairs, Govt. of India and with financial assistance from Consumer Welfare Fund. A tool free number -1800 11 4000 (available from MTNL and BSNL phones) has been setup for this purpose. The project recognizes the need of consumers for a Telephone Helpline to deal with a host of problems arising in their day-to-day dealings with business and service providers. Consumers from any part of the country can dial the toll free number 1600 11 4000 from any BSNL or MTNL telephone line between 9 a.m. and 5.30 p.m. on all working days, according to the Commissioner Civil Supplies.
The Helpline advises consumers on dealing with problems related to defective products, deficiency in services and unfair trade practices. The Helpline helps in a number of different areas:
Service Sector: LPG, Electricity, Telecom, Banking, Insurance, Credit cards, Automobiles, Postal, Courier, water, Transport, Education and Medical etc.
Products: Domestic Home Appliances in the range of computers, handycam, Acs, Microwave, Television, Coolers, Fans, Washing Machines, Gas burner, Water Purifier, Mobile Phone, VCD/DVD/CD Player, Food Processor, Invertors and Shoes etc.
National Consumer Helpline exists to support consumers by performing the following task:
* Guiding consumers in finding solution to problem related to Products and Services.
* Providing consumers with all the desired information related to companies and Regulatory Authorities.
* Facilitating Consumers with all the steps involved in filing complaints against defaulting service provider.
* Empowering consumers to use Consumer Grievances redressal mechanism available to them.
* Developing the awareness among Consumers about their Rights and Responsibilities.
In addition, a Consumer Online Resource and Empowerment (CORE) project has been setup on the following site http://www.core.nic.in/. The mission of this site and project is: “To be an effective national coalition of consumer protection groups so as to provide thrust to common issues affecting consumers.”
Aims & Objectives
· Influencing policies, legislation and administrative framework towards promoting consumer interests.
· Empowering consumer protection groups to work towards strengthening the civil society in the democratic system of the country.
CCC has been involved both in the drawing up of appropriate Citizens’ Charters for various organizations, as also in the evaluation of their implementation in the Health, Telecom, Railways, Insurance & Banking Sectors. Address details:
Consumer Coordination Council
A 20- 21, Sector 62,
NOIDA- 201307 (U.P)