May 06

Consumer and the convenient bank drop box

We have come to regard bank drop boxes as a great extension of the branch; dropping checks, payment, check book requirements, and similar requests into these drop boxes. For credit card payments, where the required date is very close or even today, it seems like we can just drop the check in the drop box the same day and avoid a late payment. So, it will surprise people to know that this is nowhere near being a fool-proof instrument, and is subject to many delays and lack of responsibility by the bank. Refer this article:

A Mumbai resident recently dropped his credit card payment cheque in a box placed at a travel company. Although he dropped it four days before the due date, the amount was not debited from his account. Despite registering a complaint with the bank’s customer care helpline, his card was deactivated. To top it, he has been asked to pay a late fee and finance charges.

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