Pune Consumer Court: Compensation for car seizure

In a continuing chain of consumer redressal forums ordering payment of compensation where banks have used coercive means to distress loan defaulters, a Pune Consumer Redressal Forum ordered the payment of Rs. 1 lakh compensation to a lady whose car was seized by agents of ICICI Bank. The interesting part in this case is that the lady had given instructions to the bank to recover the loan installments from her savings account. However, her allegation is that the bank did not follow these instructions and got its recovery agents to seize her car. She had to go to court to get her car back, and it was returned in a damaged condition. The Pune Consumer Court ordered the Bank to pay Rs. 1 lakh compensation to her for the mental distress caused.

PUNE: A consumer disputes redressal forum here has ordered a private bank to pay a compensation of Rs one lakh to a woman whose car was seized by its recovery agents for an alleged default in repayment of Rs 4 lakh loan.

Passing its order on Bhandwalkar’s complaint, filed in September last year, the forum said the bank should pay the amount as a compensation for the “mental harassment” caused to the borrower who had claimed that ICICI bank did not follow her instructions regarding recovery of loan installments from her savings account even though she had given post-dated cheques and had substantial deposits in the bank.

Such cases seem to be coming to more media attention nowadays, which is very beneficial since customers who have suffered at the hands of recovery agents who use force or cause humiliation or mental distress are more aware of what their rights are. The bank is entitled to get its money back, but as has been pointed out frequently, such recoveries have to be made as per legal processes and not through force.

2 comments to Pune Consumer Court: Compensation for car seizure

  • Hello friends,
    I am having a DELL laptop, in the manual they mentioned the battery life of the laptop is nearly 2:30 hours, but my laptop delivers only 1 hour after full charging, they were not replacing it, I contact to the consumer court and now I don’t know why I received a phone call form DELL manager, they changed the battery and now its working very fine. Million thanks to http://www.consumercourt.in.

  • Anonymous

    I have bought DELL laptop in Dec. 2007. Till date i have got 3 replacements from DELL. But again the third laptop is not working. I want my money back with interest.
    But can i do?

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