Banks hold funds belonging to customers, and so they have a right to get their money back from people who are unable to repay their loans. The right they do not have is to use non-legal means to get their money back. So, for example, to send musclemen to a person’s house in order to threaten them or to use violence is a crime, unfortunately not something that the current state of our police enforce. However, both consumer courts and courts in the past have come out strictly against such ways of recovering money; the position is that there is a legal way to get the money back, and banks need to use these ways to get the money back instead of harassing or threatening a person.
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Jul 02